Publications
In addition to the services for the Flemish government, the researchers of ECOOM also contribute to academic research in various research domains.
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Gemmel, P., Ed., Van Looy, B., Ed., Van Dierdonck, R., Ed. (2013)
Service Management, (2013).
UK & USA: Pearson Education Ltd
Gemmel, P., Van Looy, B. (2013)
The nature of service management.
In: Gemmel P., Van Looy B., Van Dierdonck R. (Eds.), Service Management - An Integrated Approach, Chapt. 2. Essex (UK): Pearson Education Limited, 23-36
Gemmel, P., Van Looy, B. (2013)
The service concept.
In: Gemmel P., Van Looy B., Van Dierdonck R. (Eds.), Service Management - An Integrated Approach, Chapt. 3. Essex (UK): Pearson Education Limited, 37-52
Gemmel, P., Verweire, K., Van Ossel, G., Bruggeman, W., Van Dierdonck, R., Van Looy, B. (2013)
Performance measurement systems in service firms.
In: Gemmel P., Van Looy B., Van Dierdonck R. (Eds.), Service Management - An Integrated Approach, Chapt. 13. Essex (UK): Pearson Education Limited, 303-337
Heene, A., Van Looy, B., Van Dierdonck, R. (2013)
Developing sustainable strategies.
In: Gemmel P., Van Looy B., Van Dierdonck R. (Eds.), Service Management - An Integrated Approach, Chapt. 16. Essex (UK): Pearson Education Limited, 387-429
Stevens, H., Van Overwalle, G., Van Looy, B., Huys, I. (2013)
Perspectives and opportunities for precompetitive public-private partnerships.
Biotechnology Law Report, 32(3), 131-139
DOI: 10.1089/blr.2013.9929 (IF most recent: 0.15)
Van Dierdonck, R., Van Looy, B. (2013)
Managing services across national boundaries.
In: Gemmel P., Van Looy B., Van Dierdonck R. (Eds.), Service Management - An Integrated Approach, Chapt. 17. Essex (UK): Pearson Education Limited, 411-429
Van Looy, B., Dewettinck, K., Buyens, D., Stevens, W., Faems, D. (2013)
Designing human resources practices that matter for service organizations.
In: Gemmel P., Van Looy B., Van Dierdonck R. (Eds.), Service Management - An Integrated Approach, Chapt. 5. Essex (UK): Pearson Education Limited, 75-104
Van Looy, B., Grommen, W., Grielens, W., Schillewaert, N., Matthÿnssens, P. (2013)
(Information) technology and services.
In: Gemmel P., Van Looy B., Van Dierdonck R. (Eds.), Service Management - An Integrated Approach, Chapt. 6. Essex (UK): Pearson Education Limited, 105-134
Van Looy, B., Krols, K., Buyens, D., Vandenbossche, T., Stevens, W., Faems, D. (2013)
People practices that enable delivery.
In: Gemmel P., Van Looy B., Van Dierdonck R. (Eds.), Service Management - An Integrated Approach, Chapt. 11. Essex (UK): Pearson Education Limited, 246-279