Publicaties

Gemmel, P., Van Looy, B. (2013)

The nature of service management

In:  Service Management - An Integrated Approach, Chapt. 2. Essex (UK): Pearson Education Limited, pp. 23-36

Gemmel, P., Van Looy, B. (2013)

The service concept

In:  Service Management - An Integrated Approach, Chapt. 3. Essex (UK): Pearson Education Limited, pp. 37-52

Gemmel, P., Van Looy, B., Van Dierdonck, R., (2013)

Service Management: an integrated approach

Gemmel, P., Verweire, K., Van Ossel, G., Bruggeman, W., Van Dierdonck, R., Van Looy, B. (2013)

Performance measurement systems in service firms

In: G Service Management - An Integrated Approach, Chapt. 13. Essex (UK): Pearson Education Limited, pp. 303-337

Heene, A., Van Looy, B., Van Dierdonck, R. (2013)

Developing sustainable strategies

In: Service Management - An Integrated Approach, Chapt. 16. Essex (UK): Pearson Education Limited, pp. 387-429

Stevens, H., Van Overwalle, G., Van Looy, B., Huys, I. (2013)

Perspectives and opportunities for precompetitive public-private partnerships

In: Biotechnology Law Report, 32(3), pp. 131-139
 

Van Dierdonck, R., Van Looy, B. (2013)

Managing services across national boundaries

In: Service Management - An Integrated Approach, Chapt. 17. Essex (UK): Pearson Education Limited, pp. 411-429

Van Looy, B., Dewettinck, K., Buyens, D., Stevens, W., Faems, D. (2013)

Designing human resources practices that matter for service organizations

In:  Service Management - An Integrated Approach, Chapt. 5. Essex (UK): Pearson Education Limited, pp. 75-104

Van Looy, B., Grommen, W., Grielens, W., Schillewaert, N., Matthÿnssens, P. (2013)

(Information) technology and services

In: Service Management - An Integrated Approach, Chapt. 6. Essex (UK): Pearson Education Limited, pp. 105-134

Van Looy, B., Krols, K., Buyens, D., Vandenbossche, T., Stevens, W., Faems, D. (2013)

People practices that enable delivery

In:  Service Management - An Integrated Approach, Chapt. 11. Essex (UK): Pearson Education Limited, pp. 246-279