Publicaties

Van Bouwel, L., Veugelers, R. (2013)

The determinants of student mobility in Europe: The quality dimension
In: European Journal of Higher Education, 3 (2), pp. 172-190
 

Van Dierdonck, R., Van Looy, B. (2013)

Managing services across national boundaries

In: Service Management - An Integrated Approach, Chapt. 17. Essex (UK): Pearson Education Limited, pp. 411-429

Van Looy, B., Dewettinck, K., Buyens, D., Stevens, W., Faems, D. (2013)

Designing human resources practices that matter for service organizations

In:  Service Management - An Integrated Approach, Chapt. 5. Essex (UK): Pearson Education Limited, pp. 75-104

Van Looy, B., Grommen, W., Grielens, W., Schillewaert, N., Matthÿnssens, P. (2013)

(Information) technology and services

In: Service Management - An Integrated Approach, Chapt. 6. Essex (UK): Pearson Education Limited, pp. 105-134

Van Looy, B., Krols, K., Buyens, D., Vandenbossche, T., Stevens, W., Faems, D. (2013)

People practices that enable delivery

In:  Service Management - An Integrated Approach, Chapt. 11. Essex (UK): Pearson Education Limited, pp. 246-279

Verleysen, F.T., & Engels, T.C.E. (2013)

A label for peer reviewed books

In: Journal of the American Society for Information Science and Technology, 64, pp. 428-430
 

Verleysen, F.T., & Engels, T.C.E. (2013)

Measuring internationalisation of book publishing in the social sciences and humanities using the Barycentre method

In: Proceedings of ISSI 2013, volume 2, pp. 1170-1176

Visnjic Kastalli, I., Van Looy, B. (2013)

Servitization: Disentangling the impact of service business model innovation on manufacturing firm performance

In: Journal of Operations Management, 31(4), pp. 169-180
 

Visnjic Kastalli, I., Van Looy, B., Neely, A. (2013)

Steering manufacturing firms towards service business model innovation

In: California Management Review, 56 (1), pp. 100-123
 

Wang, J. (2013)

Citation time window choice for research impact evaluation

In: Scientometrics, 93(3), pp. 851-872